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Refund & Return Policy 

At Glam In Inches, we’re committed to helping you feel confident with every purchase. We understand that buying hair online can come with questions, so we’ve designed a fair and transparent policy to protect both you and the integrity of our products.

1. Return Eligibility

We gladly accept returns if:

  • The item is unopened, unused, and in its original packaging (including tags, net, and seal).

  • You contact us within 7 days of receiving your order.

  • The hair has not been altered, installed, colored, brushed, or washed.

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Due to hygiene reasons, we cannot accept returns on any product that has been worn or handled outside of its original packaging.

2. How to Request a Return

Email us at [glaminincheseurope@gmail.com] within 7 days of delivery with:

  • Your order number

  • Reason for return

  • Clear photos (if applicable)

Once approved, we’ll share instructions on where to send your item. Return shipping costs are the responsibility of the customer unless the item was incorrect or faulty.

3. Refunds

  • Refunds are processed to your original payment method once we receive and inspect the returned item.

  • It may take 5–10 business days for the amount to reflect, depending on your bank/payment provider.

  • Shipping fees are non-refundable.

4. Exchanges

  • Want a different length, texture, or product? No problem.

  • We offer exchanges on eligible items, provided:

  • The hair is in original, unused condition

  • You contact us within 7 days of receiving your order

  • Exchange shipping fees (both ways) are covered by the customer. Once we receive and inspect your return, we’ll ship out your preferred replacement.

5. Faulty or Incorrect Items

  • If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery. We will resolve it immediately with a replacement or full refund.

6. Cancellations

  • Orders can only be cancelled within 2 hours of placing them—if they haven’t already been processed. After that, we cannot cancel or modify the order.

Need Help?

Contact us anytime at [glaminincheseurope@gmail.com] or DM us on Instagram. We’re happy to assist and help you shop with confidence.

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